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Struck bet of £5ew on Salutation last Saturday and took 33/1 which was clearly marked on slip.Bet struck at about 10.30am.
Collected winnings this morning (Ladbrokes in Stirling) and was paid out at starting price at 25/1 only.Shop manageress very apologetic and her explanation was that by the time my bet was struck and the time it would reach their terminal to be registered the price must have dropped to 25s.
As the thread heading reads was a "shagged" or is this a reasonable possibility/explanation.ed.
I don’t think you were.
In 2009, I had a decent bet on Vision d’Etat in the Prince Of Wales. I wrote my stake and the price of 7/2 on the slip. No sooner had I handed the slip over, Vision d’Etat had drifted to 4/1. I uttered something to the effect of "Oh you’ve got to be kidding me" and remonstrated with the cashier. Thankfully, she assured me that as 4/1 was the price when the bet was actually struck, 4/1 would be the price I would get.
I’m quite certain that when you take a price, it’s the price at the time of the bet being struck. The price you write down on the slip is largely for your benefit.
That said, they should keep records of fluctuations and times so if you want to take it further, it would do no hard to ask to see them.
- Total Posts 764
Yes I’m with BH here, having had similar things happened to me in the past it’s whatever price is on the board at the time they register your bet, not what you wrote down.
Surely the punter should be told when he receives his slip though. Or can the cashier not see the change in price
Surely the punter should be told when he receives his slip though. Or can the cashier not see the change in price
In the age of racing orientated independents, it would have been expected. But these are the times of mass manufactured FOBT outposts with McDonalds-esque staffing requirements.
McDonalds-esque staffing requirements.
That’s more than a bit insulting. You can’t label all betting shop workers as dullards, although many are. The same as with all walks of life.
As for the original question, bets are accepted at the price when the bet gets put through the system. If the punter (who should never write down their own price) or cashier has made a mistake, then the correct price can easily be found. There is an automated system which shows exactly when price changes occurred and this can be shown to the punter.
Some betting shop managers may allow a few seconds’ leeway; others aren’t so flexible. It depends on their assessments of both the situation at the time (were the tills busy, etc) and the customer in question; when I was a betting shop manager, I could easily spot who was genuine and who was just trying to nick a back-price.
McDonalds-esque staffing requirements.
That’s more than a bit insulting. You can’t label all betting shop workers as dullards, although many are. The same as with all walks of life.
Then I would reply by saying that you’re being more than insulting to McDonalds employees since a good many of them are far from dullards.
If you look at my words in context, I was stating that 15-20+ years ago, there was still a healthy amount of independent bookmakers in every town where the majority of the staff were both racing and gambling savvy. These days, in the advent of big name high street chains spawning clone shop after clone shop, the staff are predominantly mere FOBT supervisors without a need for a thorough understanding of the workings of the sport or the industry.
….since a good many of them are far from dullards.
Hence my earlier assertion that the same principle applies in all walks of life. And don’t pretend that there wasn’t any insinuation in your original post, as it’s pretty obvious. You’re the one who was being insulting to McDonalds’ employees, not me.
Nope.
I was insinuating that the recruitment process and job requirements change when an industry moves from being dominated by independent establishments to being dominated by faceless chains.
Before McDonalds dominated the fast food industry, the main requirement for working in a cafe would have been food knowledge and how to personalise menus. These days, it’s how one performs on a production line.
Before the "Big Three" (now big five) took over the streets, the main requirements for working in a betting shop were a thorough and working knowledge of horse racing, tatts rules and requisite arithmetic. These days, it’s how quickly you can push a slip through a till. If you work your way to manager, you can count the takings.
I think it’s defiantly wrong to have a ‘fixed’ odds football betting coupon and not be told of price changes, surely it should come up when they put the bet on?
Blackbeard to conquer the World
Afternoon folks, Ladbrokes shop manager here just wanting to clarify our system and how these things work.
Firstly, when a customer wants a price marked on their slip thay have to ask us for it. If a customer writes a price on their slip it will not be honoured unless circled and signed by the staff member. The price you get is the price displayed on the screen at the time of asking, not the time of processing through our BS2000 system.
Now there are odd occasions where I have been asked for 7/2 and as I put the bet on it drifts to 4/1. If this is noticed by myself or pointed out to me by the customer I will honour the bet at 4/1 and reprocess the slip. It is after all a customer service industry.
Similarly if the selection has drifted in to 3/1 in those few seconds then the customer is on at 7/2 as that was the price agreed on looking at the screens. It’s a wee bit of a win win situation for the customer and I dont mind that in this case.Secondly once accepted we then "capture" the bet. Capturing is basically the staff telling the system what the bet is so that it can be automatically settled. So I tell the computer that the bet is £10 win the selection is Desert Orchid and the customer has asked for and been given 7/2. When I confirm this to the system, the system will tell me that 7/2 was not the correct price and how long ago that price was available, if ever. In the main these messages are ignored as the time since available is usually a few seconds at most, and indeed I would only ever do anything about one of these messages if it was clear there had been a "palpable error". For example giving 12/1 about a 2/1 shot where its a clear staff error.
Now to try to answer the OP’s question. I can only guess that one of two things may have happened.
The OP has marked 33/1 on his slip himself and not asked the staff member to check and sign it and as such it has not been honoured.
Or, the staff member has captured the bet and a wrong price message has popped up and the time difference has been so great that it was not possible to honour the 33/1. It would be interesting to see the original slip to try and form an opinion but I don’t think that will be possible now.Couple of other points. It is entirely possible for shop staff to check what price a horse was at any time through our BS2000 system. The problem is, and without wishing to insult any of my colleagues, I think a lot of staff are unaware how to do it. If the OP was able to give us the EXACT time they placed the bet I would be more than happy to post up a price history for Salutation on that day.
Finally, I noticed someone mention football coupons. If a customer uses one of our marksense coupons, then when we process it a list of price changes appears on our screen and we are required to discuss all changes with the customer before accepting the bet. There is no excuse at all for a customer being given a receipt with changed prices and no notification.Sorry for long post and hope that helps.
Thanks Meerkat for your input,may I say that I have NEVER put a board price to a slip and presented it at the tills.In this instance I asked for an early price and the assistant at the tills duly brought the prices up on screen and entered the 33/1 on the slip.
After the ensuing "discussion" about the shortfall in my returns she gave me a printout of the settled bet which I still have in my possession.To me it proved nothing one way or another but it does have as a heading "Results for Slip 5603955".Can the actual time that the bet was struck and the drop in price be verified from this.thanks ed.stewart
Thanks Meerkat for your input,may I say that I have NEVER put a board price to a slip and presented it at the tills.In this instance I asked for an early price and the assistant at the tills duly brought the prices up on screen and entered the 33/1 on the slip.
After the ensuing "discussion" about the shortfall in my returns she gave me a printout of the settled bet which I still have in my possession.To me it proved nothing one way or another but it does have as a heading "Results for Slip 5603955".Can the actual time that the bet was struck and the drop in price be verified from this.thanks ed.stewart
Yes it can. I am working tomorrow and can use that slip number to trace your bet. Can you just confirm to me
by private message please
which branch you placed your bet in.
Thanks
Finally, I noticed someone mention football coupons. If a customer uses one of our marksense coupons, then when we process it a list of price changes appears on our screen and we are required to discuss all changes with the customer before accepting the bet. There is no excuse at all for a customer being given a receipt with changed prices and no notification.
The coupon had 4/7 on it but when I got home noticed it was 4/9, it didn’t make any difference as the bet lost but just thought it wrong not to be told.
Blackbeard to conquer the World
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