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Please excuse my earlier tone, Schmekeldecker, it’s just been one of those weeks. Be assured that if there’s a company I’d like to work for less than Ladbrokes, I’m yet to come across it.
The point I was trying to make in my previous post was that if the prices had changed but (for whatever reason) weren’t shown on your betting slip, then Ladbrokes’s decision to adjust your returns would have been entirely reasonable. However, if they have confirmed that the prices were correct at the time the bets were struck then they clearly have no excuse for not settling each according to the terms of the coupon.
Continuing to bang your head against the brick wall that is Ladbrokes’s customer services – they are by far the worst I have ever experienced – obviously isn’t going to do you any favours, so legal action should be a very real consideration at this point. It may be wise to ‘suggest’ to the manager of the shop in which your bets were placed that legal advice is going to be sought, in the hope that you’ll be paid in full without the hassle of lodging a claim. An e-mail to the Racing Post (Bruce Millington’s address is editor@racingpost.com I believe) or ATR could also prove beneficial.
If it’s any help – in terms of independent verification at least – ‘Claire’ of Ladbrokes’s Live Chat team confirmed to me that, should actual prices differ from those printed on any football coupon, the customer’s receipt will display the updated odds. I have also requested a copy of the match result markets for the Europa League games played on 20/08/2009, which are kindly being provided by Live Chat team member ‘Saba’.
If and when they arrive – if they don’t, Ladbrokes will only be incriminating themselves – I’ll post them here immediately.
No worries, mate. May I offer you a handshake?
I appreciate you asking Ladbrokes for confirmation on the fact of the slip showing the "correct odds". So now we have had Steve, David and Claire at Customer Services confirm this point but in my specific case they won’t settle them properly.
I think the problem with Ladbrokes is that Customer Services defers to the area manager whom I assume is the person who decided to pay me short in the first place. My heart sank when Customer Services said that "the matter is now being investigated by the Area Manager". It was no real surprise when I was told "The Area Manager is happy with the settlement of all of your bets and is not going to resettle them".
Years ago, someone I know contacted Customer Services at Ladbrokes over an issue where they were not honouring a local shop offer that was clearly displayed on the wall of the shop. Customer Services basically said that they understood his position and they would like to pay him in full but the area manager doesn’t want to so that’s that. As it was only £60 or something he didn’t take it further.
It seems the tail is still wagging the dog.
- Total Posts 17716
Ladbrokes have refused to provide the information I requested, instead pointing me to the results database located on their website (which, of course, provides no historical data).
How shamefully predictable.
It is interesting, though, that Shaktar are listed as having won at Evens rather than 6/5, which begs the question; where did the latter price come from?
Ladbrokes have refused to provide the information I requested, instead pointing me to the results database located on their website (which, of course, provides no historical data).
How shamefully predictable.
It is interesting, though, that Shaktar are listed as having won at Evens rather than 6/5, which begs the question; where did the latter price come from?
I think that the results pages from their website show the last price available on-line – they do not necessarily bear any relevance to the prices available in the shops.
..received a reply from David in Customer Services which stated: “I can confirm that if you place a bet on the coupon your receipt will show the correct price which may differ from the coupon price. … You should be notified regarding any price change from the coupon but as best policy you should check your receipt.”
Are Ladbrokes not effectively saying that they can change prices and do not HAVE to notify you…but SHOULD?
What is "best policy"?…hmmmm:)
They are under no contractual obligation to tell you the "updated" price?
I do sympathise with you but feel that they would not lose a court case because they have covered themselves in their T’s and C’s. if they stated "customer will be paid according to the prices on their receipt" then you’d have a cast-iron case.
The forum member who tried to obtain the market changes
from Ladbrokes did highlight their desire not to help, and perhaps make it more difficult for you to prove any wrongdoing on their side.Zip
..received a reply from David in Customer Services which stated: “I can confirm that if you place a bet on the coupon your receipt will show the correct price which may differ from the coupon price. … You should be notified regarding any price change from the coupon but as best policy you should check your receipt.”
Are Ladbrokes not effectively saying that they can change prices and do not HAVE to notify you…but SHOULD?
What is "best policy"?…hmmmm:)
They are under no contractual obligation to tell you the "updated" price?
I do sympathise with you but feel that they would not lose a court case because they have covered themselves in their T’s and C’s. if they stated "customer will be paid according to the prices on their receipt" then you’d have a cast-iron case.
The forum member who tried to obtain the market changes
from Ladbrokes did highlight their desire not to help, and perhaps make it more difficult for you to prove any wrongdoing on their side.Zip
The coupons say "Please check your receipt carefully."
The bet receipts show the updated prices.
Two people at Customer Services have confirmed that the betting slips will show the "correct price" which may be different from the coupon price.
Given all of the above, I don’t see how they are justified in any way in what they are doing.
If, however, they are justified, for every punter in the land it means whatever price is printed on the slip, if you win Ladbrokes can give you any price they feel like after the event.
I’ve read the posts again and, as you say, customer services says the receipt
will
show the correct prices.
And your receipt does show the changed/updated prices? If so, then it appears difficult to argue.
Maybe someone here can clarify the strength of a potential legal case?
Zip
I am pleased to say that common sense finally prevailed and I picked up my cheque for the full amount today.
Thanks to all forum members who commented on this thread.
What got it sorted in the end was Graham Woods at the Racing Post contacting a PR person at Ladbrokes to verify my claims. They quickly saw sense!
Graham very modestly says he didn’t really do anything other than contact them, but obviously it was his intervention that got it sorted for me. Many thanks, Graham.
It’s great that Graham Woods helped you out. Everyone needs a little help now and then.
It does make Ladbrokes seem guilty. I’ve read through the thread again and I do see your point, but I did think they could get away with it for the reasons I posted earlier.
It just shows what the threat of bad press can do.
Well done on fighting the good fight! Hope you’re going to give Graham a nice Xmas pressie
Zip
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