Jockey Club ticketing

[clivexx]

I bodged a booking for Sandown. Meant to go today rather than tomorrow. I called them a few weeks back and they were happy to exchange then I didn’t confirm. (You always get through first time quickly too)

Rang this morning. Seriously they couldn’t have been more helpful and accommodating. All my fault but they worked around it (left it too late to correct online)

For a while now in terms or pricing and service, jockey club racecourses have been very on top of their game. The team at Kempton are terrific too

Now hands up. Who was expecting a moan

[patriot1]

I was Clive😁

Good to see a positive experience. Some may say that‘s how you should have been treated but we’re always happy to give examples of bad customer service so it’s good to praise organisations who get things right.

I was due to go on a family trip to Edinburgh zoo last week but a covid outbreak meant we had to cancel on the morning. I sent an email asking if there was any way we could transfer our tickets and within half an hour had received a reply telling me just to get in touch when I had an alternative date. Superb service.

[Nathan Hughes]

My customer service is top notch myself
I message every customer the day before sending them the bill..😂😂

Gaelic Warrior Gold Cup Winner 2026

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