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I totally agree with very poor customer service of RUK.When first joining I had to wait six weeks for my welcome pack,it only arriving after I had rung several times.This last week I received the updated pack with the racecourse entry vouchers on Friday 6/10.Unfortunately to late for the days racing at York and too late to apply for the meeting at Aintree later this month.I also had to ring twice and send an email of complaint as I wanted to use the voucher for York and also the Aintree voucher to apply for tickets.Due to them not sending the pack until after the application dates had passed for both meetings,I missed out.They did say they had sent it on the 25/09 but they would say that wouldn’t they,where had it been for nearly two weeks.<br>I have been very unimpressed with their customer service but unfortunately I paid upfront and are currently stuck with them,I wont be renewing,I am very unhappy with the way they have treated me since paying up,does anyone else feel the same.
