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Had a decent wager on the Tim Vaughan trained, Grand Art in the
4:50 at Perth, first past the post at 15/8, happy days….Yet, it’s now 7:20 and I’m still waiting for my bet to be settled
I’ve wasted about 15 minutes on my mobile trying to explain
to either someone very thick or who doesn’t speak very good English
that although it got placed 2nd due to interference in the last 2 furlongs,
THEY ‘LADBROKES’ pay first past the post.Apparantely, the bet is now being settled manually, whatever that means.
What a joke
It means because the horse didn’t actually win, the computer doesn’t recognise it so the bets need to be manually altered from losers to winners. Given that getting paid out is merely a good gesture (whether it’s in their rules or not) I’d be prepared to be a littlebit patient with them.
It means because the horse didn’t actually win, the computer doesn’t recognise it so the bets need to be manually altered from losers to winners. Given that getting paid out is merely a good gesture (whether it’s in their rules or not) I’d be prepared to be a littlebit patient with them.
I can see what you mean about the alteration, but I’ve had this situation with Stan James before and the bet was settled within half an hour.
Shocking service, especially when you’re told firstly, the bet will definitely be settled by 6. Then you ring back at 6 and they say 7 then you ring back at 7 and they say 8.
Really diabolical.
I had similar concerns a while back but bet was eventually settled within a couple of hours. Bear in mind that when you were told "by six o’clock" …was that Indian or British time zone?
I had similar concerns a while back but bet was eventually settled within a couple of hours. Bear in mind that when you were told "by six o’clock" …was that Indian or British time zone?
Dreadful staff, nil training, cheap labour.
David, with all due respect, are you being serious when you said, "Getting paid out is merely a good gesture"?
I’d say it’s more something they have to do. By using the term ‘good gesture’ it’s almost as if you’re suggesting they don’t have to pay you out, but when they do we should be grateful.
It’s also nothing to do with their computers not recognising the revised result. In a Ladbrokes shop, which also uses a computer system to settle results by the way, punters were settled out on both results almost instantly the stewards revised the outcome.
The reality is that someone, somewhere hasn’t done their job properly. Simple really.
David, with all due respect, are you being serious when you said, "Getting paid out is merely a good gesture"?
I’d say it’s more something they have to do. By using the term ‘good gesture’ it’s almost as if you’re suggesting they don’t have to pay you out, but when they do we should be grateful.
It’s also nothing to do with their computers not recognising the revised result. In a Ladbrokes shop, which also uses a computer system to settle results by the way, punters were settled out on both results almost instantly the stewards revised the outcome.
The reality is that someone, somewhere hasn’t done their job properly. Simple really.
On the money with that matey.
It’s a good gesture in that Ladbrokes only have to pay out on the official result ie. the ammended result.
Any other payouts such as paying out on a horse that passed the post first is a good will gesture on behalf of the bookmaker.
It would be nice if some people would appreciate this instead of taking a "bad bookmakers trying to screw all the punters" attitude all the time.
Punters have never had it so good with on-course, off-course, tote, betting exchanges, guaranteed odds, ammended result concessions, special place terms etc.
Martin
It’s a good gesture in that Ladbrokes only have to pay out on the official result ie. the ammended result.
Any other payouts such as paying out on a horse that passed the post first is a good will gesture on behalf of the bookmaker.
It would be nice if some people would appreciate this instead of taking a "bad bookmakers trying to screw all the punters" attitude all the time.
Punters have never had it so good with on-course, off-course, tote, betting exchanges, guaranteed odds, ammended result concessions, special place terms etc.
Martin
Never had it so good? Are you sure? Lol.
It’s down to punters that are keeping people like the staff at Ladbrokes in
work. Remember that.It’s a good gesture in that Ladbrokes only have to pay out on the official result ie. the ammended result.
Any other payouts such as paying out on a horse that passed the post first is a good will gesture on behalf of the bookmaker.
It would be nice if some people would appreciate this instead of taking a "bad bookmakers trying to screw all the punters" attitude all the time.
Punters have never had it so good with on-course, off-course, tote, betting exchanges, guaranteed odds, ammended result concessions, special place terms etc.
Martin
It’s not a good gesture at all when Ladbrokes’ own rule is,
"All bets placed on UK and Irish horse racing will be settled on First Past the Post".
So if I have a bet with Ladbrokes, and my horse finishes first past the post (like Grand Art did for Matthew), then I expect to be paid out without people saying it’s a ‘good gesture’.
Fair enough if this was something they decided to do on the day, but when it’s one of their actual rules then that’s a different matter altogether.
Whatever about your small gripe about late settlement, I think it’s Simon Holt who wrote a good article in Raceform Update this week about the failure of the big firms to lay a decent bet. Wave a couple of hundred at them on an early price race nowadays and they practically start fingerprinting you. I overheard the manageress of my local Paddy Power say I was a "monitored customer" the other day when trying to have a €50 treble (on Barney’s!). I’m not sure how you get that honour as I doubt I’m even a winner in that shop.
David, with all due respect, are you being serious when you said, "Getting paid out is merely a good gesture"?
I’d say it’s more something they have to do. By using the term ‘good gesture’ it’s almost as if you’re suggesting they don’t have to pay you out, but when they do we should be grateful.
It’s also nothing to do with their computers not recognising the revised result. In a Ladbrokes shop, which also uses a computer system to settle results by the way, punters were settled out on both results almost instantly the stewards revised the outcome.
The reality is that someone, somewhere hasn’t done their job properly. Simple really.
I must say I think thats wrong. I was in a shop waiting for a payout on it. The inter shop message saying that all singles and multiples on Grand Art would be paid out using the FPTP rule, was timed at 5.17pm. That was about 10 minutes after the amended result. It also said all other bets on the race would be settled correctly by the computer (BS2000 I think it said) but Grand Art bets would have to be settled manually.
Wouldn’t have thought it should have took 2 hours, but considering it was a well backed favourite, presumably ladbrokes online had thousands of bets to settle.
It’s not a good gesture at all when Ladbrokes’ own rule is,
"All bets placed on UK and Irish horse racing will be settled on First Past the Post".
So if I have a bet with Ladbrokes, and my horse finishes first past the post (like Grand Art did for Matthew), then I expect to be paid out without people saying it’s a ‘good gesture’.
Fair enough if this was something they decided to do on the day, but when it’s one of their actual rules then that’s a different matter altogether.
The rule isnt quite as simple as that – there are exceptions! Taking the wrong course for example wouldn’t get you a payout.
…or weighing in light or, presumably, shooting the rider of the horse in front. That would constitute "foul play".
Who’s the best person to write a letter of
complaint to? David Williams?Not just annoyed over this, I’ve got an account
which has been very profitable over the years for
the magic sign and don’t feel I’m given a good service,
there’s been times when I’ve wanted to back players/teams
in running and due to their staff not being trained and nor
having a clue about sports, I’ve been unable to get on.Going to write a letter this weekend.
you should try putting a bet on at mark jarvis, how they get their jobs i do not know. i have had incidents with most bookies:
corals – bloke thought PMU odds was a horse, he asked where it was at, and also you cant write 3 x 50p doubles and 3 x 50p place doubles etc, because to them "place" bets dont exist, you have to write them out seperate using "e/w" terms!
mark jarvis – if you put a foreign bet on a sunday, they wont have the results until monday. they havent got any idea about working out pmu odds and tote aswell.
hands down i have to say, William Hills is the best bookies around.
Good luck Matthew.
Regarding Del Boy’s post, I think Stan James are one of their best around.
It’s probably down to the fact that I like to back a few selections across different sports in doubles/trebles etc (three golfers, two horses, three football teams etc) and SJ allows me to do this no problem. Other sites recognise the selections as ‘related’ bets so you have to submit each one separately and it takes yonks
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