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Unless you want to continue betting with them, don’t waste your time with the toerags CAS. Tell them you’ve no interest with downloading any documents and you wish to withdraw the balance of your account. If they don’t allow you to do this, inform them that you will be contacting both IBAS & The Gambling Commission.
By the way Ladbrokes & Corals is the same company.Thanks for the advice, yeats. I certainly have no intention of giving them any of my personal details beyond those I already gave them to open an account.
I did know Ladbrokes/Coral are the same company. I just forgot when I opened the Coral account during the lockdown era. I have hardly used it.
The Gambling Commission are basically toothless, when it comes to customer complaints; extract from their website:
Why we can’t resolve individual complaints. We are not an ombudsman. This means we do not have the powers to resolve gambling complaints or help consumers get their money back. We can’t resolve complaints about gambling transactions such as problems with withdrawals or technical faults in a game.
I had the same issue last Friday when I noticed Coral were a much bigger price than anyone else at 2/1 for Horaces Pearl and I reluctantly uploaded a photograph of my driving license as requested. I hadn’t logged into the account in months which was the reason why I didn’t think much of their request at the time. I took the money and ran as soon as it came in but have reservations about what they intend to do with my data now that I give it the proper thought I should have done at the time.
As soon as you deposit £150, you havent necessarily lost it,you could have it on antepost bets, you trigger soft credit checks, but as usual the majority of the bookies are taking advantage of this and just forcing the above on customers like cas and myself
And wilts, that applies to to withdrawing, until you pass those checks, your cannot withdraw it either (there may be exceptions for this but thats the general rule), your stuck in limbo, there is no actual reason for it other than you have to prove who you are… even then, its a nightmare
Oscar, the £150 new guidance only came into play last week, your likely fine, but i wouldnt leave large sums for now imo especially if your down in a rolling 30 day period of more than £150 which at your staking level sounds plausible (but its deposits minus withdrawels so they say)
You all surely must have been caught up in this recently? Ive resorted to travelling on course now to get bigger bets on as i dont want to get the £ stuck.
P.s for the majority of you, if you look at your credit report over the last few months youll likely see one of your beloved bookmakers names appear on the soft searches
Ham
I only deposit when i am placing a bet.
I’m a small-time punter. A fiver here, a fiver there, except Saturdays and big meetings. On Saturdays i prob spend £30-£40, that’s all.
My anteposts tend to only be £5 or £10, but at this time of year, pre-Cheltenham, they add up to, say, £150, over a couple of months period.I’m not one for depositing, say, £200 in one transaction, and i never leave money in a betting account. If i win on a Saturday it comes out, and back to me, by early eve.
Ah sure wilts, you should be and may well be fine, but there certainly taking advantage of it especially targeting winning punters of all stakes like yourself
Id recommend most people unless your getting a nice price difference on the exchange to just go to there local, but even at that its becoming hilarious, im by no means a massive punter, but they refused me £500 at 4/5 on CH in the CH in store when BDA was confirmed, flat out refused anything after i initially went with the £500, the punting days are almost gone unless your on course lol on what planet is a bookie refusing an AP £500 on at 4/5 lol
I only bet online now, Ham. Havent bet in a betting shop for prob 6 or 7 years.
I understand the new £150 limit may cause a prob.
I’ll prob spread my small bets about across a few bookies now, to hopefully avoid any issues. I have a number of accounts; some, of which, i only use once or twice a month. I’ll have to be more selective how i spread my money about, i guess.
At least I do not have a bank account with Santander:
I certainly have no intention of giving them any of my personal details beyond those I already gave them to open an account.
We probably already know the answer but would they accept a redacted passport or driving licence? Your DL in particular will have your name, address and date of birth which I’m assuming they already have. I see no reason why they need your photograph, whether or not you’re licensed to ride a motorbike or anything else that a DL contains.
When I left Coral (long time ago now) they were pushing this card that allowed you to withdraw/deposit online funds in shop but from a quick search it appears to be a thing of the past.
CAS
Noticed yday eve that as soon as i login to my bank app there’s a link headed “gambling issues” underneath the list of my accounts.
I suspect that with the new £150 limit intro a few days ago that all the banks have a similar policy around possible ‘problem’ customers.I think the lesson to take out of all this is: close all online accounts and go back to betting in cash in the shops.
I realise there are potential issues via that route as well, as ham mentioned. But on balance I think it is a lot less hassle.
Although to be honest, if we are now in a situation where you cannot withdraw money from a bookmaker unless you prove your identity; cannot make a small deposit without an email from the Thought Police; or where a betting shop is not prepared to lay £400-£500; I have to think the game is not worth it anymore.
Not laying a monkey on a 4/5 is totally absurd of course.
It’s no doubt changed but as far as I recall, the shop limits were set on stake rather than liability (an equally ridiculous notion) and there were different grades of customer. I think the ‘red’ customers were strictly limited to £25 stakes or something like that. Amber and green had higher limits above which a call to the traders was required.
Red was essentially ‘eff off, you’re winning’ and green was ‘mug’ with amber being ‘we aren’t sure yet’.
This is long before all this recent stuff came in so I’ve no idea what they’d do now. Funnily enough, I don’t recall ever being told to stop a red customer from approaching the roulette machines should they attempt to do so.
Slightly off tack but i put a football bet on with Ladbrokes yesterday and one of the matches was shown as void, so they settled this as a non-runner; i then used some of these to put some bets on for Cheltenham. I now find that the match is taking place today and because of that Ladbrokes have now taken back my returns and it’s left me in the red. I now just have to hope that this match goes the way i want it, otherwise i’ll have to have a painful conversation with them because i don’t think i can deposit anything for Cheltenham with a negative balance.
Surely all the ID was completed on opening the account , sounds like standard practice to comply with AML legislation . Ive not heard of Ladbrokes breaching any data protection with ID on opening an account but would be interested to hear of anyone fleeced as a result of this , same as any bank account ID required .
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