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Am I missing something here, or has this just got more complicated ?
Corals are trying to trace the betslip with £2 written on it but which shows £20 receipted. If it was placed, as your brother says it was, then it should be found as Himself has said.
Trouble is, finding it won’t help much as the cashier has said she now remembers taking the bet but also giving your brother £18 change, which although wrong because presumably the bet should not have been accepted, but corrected on another slip before ‘ringing’ through, it’s her word against his that the change was given and the manager ‘corrected’ the bet afterwards by voiding and submitting a ‘correctly’ written slip.
So, when the £20 slip is found, the cashier either has to remember a completely different story, which would not be good for her or the manager, or, they stick to their guns and it’s a "he said-she said" situation.
It could be incompetence for doing things this way and trying to cover incompetence up or it could be fiddling, but they’re unlikely to want to admit either any further. And they probably have T & Cs in small print somewhere that covers for these sort of eventualities.
Not much help Mikky, but for future reference if your Bro does multiple bets on football tell him to use the betting exchanges. He wont have to put up with any of the sh*t he’s had to deal with in this case. Good luck!
It has got very complicated for the simple fact that both the cashier and shop manager are now blatantly lieing to the customer services department that rang them to act on my brothers complaint.
When my brother went to collect his money, the manager took the receipt from him that had £20 printed on it and told my brother that because the till was £18 down then he had voided the £20 bet and replaced it with a £2 one.
When my brother said he wishes to complain and asked for the slip with £20 printed on it back, the manager refused to give him it saying that he would put it in the safe for when the complaint is made.
When my brother made a complaint, all customer services did was ring the shop only to be told by the manager that there was never a £20 receipt. The manager gave customer services the serial number of the £2 receipt so customer service think everything is ok because they are just going on the word of the shop manager. Customer services say they haven’t the time to go through their system tracing bets when they have been told by a ‘trusted’ manager that there wasn’t one there.
So basically it isn’t complicated at all. My brother made the mistake of writing £2 on his slip but he gave them enough money for the bet to a £20 one, which he agreed with the cashier. The slip was correctly put through as a £20 treble. The selections won. For some reason the shop manager voided the bet and put it back through as a £2 treble. The shop manager has allegedly destroyed the slip with £20 printed on it and told customer services that there was never such a bet. Customer services have believed the manager, are not willing to trace through their system and have told my brother to hop it.
Hence why I’ve taken it further and demanded that the system is traced because once the £20 bet is found then it will be proved that the manager has lied.
I stress again, Corals at this point have gave me no indication that they are willing to trace their system for a £20 treble that was subsequently voided. This is what I’ve asked for and have been told to wait 48 hours.
What’s complicated about that?
Mike
When i’m betting a hard earned £20 i make damn sure i don’t write £2. I agree with Davidjohnson to be honest and have little sympathy.
All the best regardless.
Mike,
I think one thing that may be in your brothers favour, is the fact that the shop manager destroyed the slip.
I’d say that in any form of work when you are dealing with money, if ever any kind of discrepancy pops up like this, then you would save anything that has the proof on it.
Knowing that your brother was arguing against this, the last thing the manager should have done was throw away the slip. By doing this, it appears to me like they are trying to cover something up.
Would an enormous company like Corals take such extraordinary lenghts to save £400 quid? Sounds bizzarre.
When i’m betting a hard earned £20 i make damn sure i don’t write £2. I agree with Davidjohnson to be honest and have little sympathy.
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Talk about kicking a man when he’s down!
Thought the topic was "help with" and don’t see much of that in your post
Would an enormous company like Corals take such extraordinary lenghts to save £400 quid? Sounds bizzarre.
A few years ago I purchased a tie in Dunnes Stores in Dublin and gave the cashier £20. She gave me back change of £10. I queried it and she insisted that I only gave her a tenner. In the end, a supervisor was called and after several minutes argument, she agreed that to settle the "dispute", she would cash-up the till to check. After an hour of me waiting there while they cashed-up the till and then checked it, I was right and got my £10 change.
Do not underestimate the ability of large corporations to go to such lengths to save money.
While it’s true we must all take care when writing out betting slips.
Us shop punters not being as smart as the shrewdies who never use the bookies anymore, do occassionally make mistakes and as your brother had written out 4 Placepots for £2.00 I for one understand how having the figure of £2.00 in his head the slip was written out incorrectly.
However, I think the key to this case is whether or not it is Company Policy (as the manager claims) to alter slips when a cashies error (in their view) has occured for example; their belief the cashier entered £20.00 instead of £2.00 into the till by mistake. If it is and they stick to their side of the story I don’t see how you brother can prove anything.
Good luck anyway
Sorry if it seemed harsh, its just theres enough ways of getting screwed over without inadvertantly helping them along the way. As i previously said, all the best.
Pompete,
Corals own rule regarding altering bets is this;
2.3
Once accepted, a bet can only be altered or cancelled by mutual consentTherefore the fact that the shop manager took it off his own back to void the £20 bet and put the slip back through as a £2 bet (for reasons I still don’t know why) is in fact in breach of his own company’s shop rule.
My brother went for a drink in the adjacent pub and went into the betting shop several times during the afternoon, yet he was never asked for consent to amend or void the bet. The last leg of his bet was a horse later in the afternoon when he was at home and my gut feeling is that the discrepancy only came to light with the manager once all selections had won.
Sorry for reiterating what I have already wrote but the problem now lies with the manager denying there was ever a bet that went through for £20, despite my brother having the receipt in his possession for 24 hours and many people witnessing it. The manager took the receipt from my brother on Sunday, said he had void it and replaced it with a £2 one (again there are witnesses in the shop to confirm this) and insisted on keeping the £20 receipt for when customer services rang.
When CS rang the manager yesterday he told them there wasn’t a bet for £20 and changed his story completely to the helpful one (on how to complain) he had told my brother a dew days before.
All Corals have to do is find within their system the £20 bet (which I have every confidence they will) and it proves that my brother was telling the truth, and that the manager has lied as well as being in breach of rule 2.3.
I have had two email replies from a Corals Customer Services Manager to say that they are still investigating the complaint. I won’t say anymore for now until there has been some progress and I will let every know the outcome.
Thanks for all your support.
Mike
Peruvian Chief – no hard feelings, you are fully entitled to your own opinion.
Cheers Kirstey,
Yes he is very stressed – he says there is nothing more annoying than when someone is blatantly lieing and he is now willing to give the money to charity just as long as he gets a full apology and that the manager faces the consequences of his actions.
All we have to do is get Corals techies to search in their system for this £20 bet – once it is found then the proof will be there that the manager lied about it – and if he lied about it then why and what else has he done?
The problem is trying to get past customer services because all they do is ring the shop and take the manager’s word. Like I’ve said though, if I don’t get a satisfactory reply from the email I sent then I have contact details for the top men at Corals and will complain to them.
Mike
Mike – the cashier should have found the bet in the system and changed the stake on that, presuming he or she did that and just forgot to change it on your mates slip then they’d have had to have changed it back to £2 when it came to translating the bet. Could be a simple mistake (most likely) but either way the managers actions are a disgrace.
Good Luck Mike – write to one of the directors (Retail if possible, not sure who it is but think it was Sean Giblin or Mick Furlong when I left a few years ago).
Mike, thanks for clearing that up.
I think generally in cases such as these the truth always comes out. Corals will have a copy somewhere in the system of the original transaction and an audit trail of any subsequent changes.
As Irish Stamp said the managers actions are a disgrace. If the Customer Services can’t sort this out I’m sure either Glenn’s or TDK offer of help will.
Once again good luck.
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