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That quote comes from .. The BF Forum
Announcements / Sevice / KYC Processes at Betfair
I can’t find a URL to link up.
I got this email back in reponse to the one I wrote (below the response):
Dear (FSL)
Thank you for your e-mail.
You have agreed to accept the Terms and Conditions when you have opened an Betfair account and within these rulings you accept that you must supply these documents open requeste. We are not obligated<br>to withdraw these funds in your Australian wallet and under our agreement with Australia we must leave these funds within the wallet until you have passed our KYC check.
We understand that you made the initial transaction accidently and you probably had no intentions to place any bets, but now the funds are in there, you must comply.
I can assure you all documentation that is sent in is 100% secure and only the KYC department have access and verify them. At some point every user will have to comply with the KYC check other wise they can<br>not use the Betfair services, this applies even to employees.
Please do not hesitate to contact us if you have any further enquiries.
Kind regards
Lee Puddephatt
Betfair helpdesk
<br>
<br>On Sun Dec 03 14:42:16 GMT 2006, I wrote:<br>> So just so we are perfectly clear then, you intend to hold on to my £150 indefinitely? The thing I find is interesting is I know many people who have accounts with you who have not sent off this rather ridiculous amount of identification to you; indeed some of them say<br>they can bet on Australian racing too without any identification.
In my present location, I have neither the means nor inclination to attempt to gather bank statements, personal ID and scan my credit card. These are extensive demands for personal information you make,<br>and I understand you wouldn’t hesistate to hand these details over to the police if it was requested. In addition to that, there is no way I can know for sure these details are securely held, and that if I did close my account that these records would be destroyed.
I would like to reiterate these funds were transferred in error to the Australian license and I have absolutely no intention of betting on Australian sport. Why was I able to transfer the funds orginally if i cannot transfer them back? Why you need an extensive list of personal information for me to be able to transfer my £150 back to my card is beyond me quite frankly, particularly as this does not seem to be the case for all accounts.
On your website it says if a customer has no intention of sending personal information you will be forced to close the account and send money back to the customer by cheque. If this is what it comes to then i have no problem with this. I regret to say I have not had a<br>happy experience with Betfair customer service over what has turned into a fiasco which is rather disappointing as I had heard good reports about the standard of service. <br> <br>I require the money in my account to pay for my rent this month which is why I urgently need it withdrawn.
If I had wanted to bet on the Australian markets i would understand your position but I don’t that’s what I don’t understand.<br> <br>Yours faithfully
(FSL)<br> ————————————————-
I get the impression they couldn’t give a toss whatever I say and that they are happy to indefinitely hold on to my money.
Now assuming everything in my email I wrote is true, what do they expect me to do? I sense the "not my problem" attitude they have and I expected better from the self porclaimed "world’s largest exchange".
Do I have any options left? Would Big Mac really be interested?
The question that comes to mind is this, ‘If they require all of this information then surely they should be asking for it before you depositted your cash and not after?’
I’m not being funny but what points could Wit make that I didn’t? (aside from making the points much better and in more legally friendly language)
So why can I freely bet on UK and Irish markets then without any ID?
Quote: from dave jay on 12:43 pm on Dec. 4, 2006[br]The question that comes to mind is this, ‘If they require all of this information then surely they should be asking for it before you depositted your cash and not after?’
<br>
<br>Had the same thing on Mansion Poker deposted ok played then tried to withdraw, then they want ID ?
What happens if you do not have a passport or a photo driving licence?
This country is becoming ridiculous.
Regards- Matron<br>:cool:
Quote: from Matron on 2:42 pm on Dec. 4, 2006[br]What happens if you do not have a passport or a photo driving licence?<br>
You can’t go on holiday to Spain and hire a car.
Quote: from Matron on 2:42 pm on Dec. 4, 2006[br]What happens if you do not have a passport or a photo driving licence?
This country is becoming ridiculous.
Regards- Matron<br>:cool:<br>
Good question Matron because as I am only 19, it is certainly not set in stone I will have a driving license or valid passport (I have the former though my passport may of expired recently). I object to it in principle but the thing that annoys me is I can’t comply with their requests at the moment even if i wanted to. Effectively then I cannot use my £150 to bet with for weeks, and only have £50 actively available from backing somebody to get evicted in the specials market (Cormack will love me for that) unless I deposit more money, which seems absolutely ludicrous.
Grasshopper (I’m in your group in the Daylight leagued btw) if you reread what I put I do say if they want to send me a cheque thats fine but they won’t do that either :(
I think Betfair are being unreasonable.
Surely, if you leave the money say, untouched for 14 days in the "Autralian Wallet", they can allow you to transfer it back, as they will see you have no intentions of backing or laying in those markets.
Regards- Matron<br>:cool:
There’s lot of unjustices in the world, you can’t bet at all on the internet in America, you can’t bet on a game of chance in Germany or Austria. Them are the rules I’m afraid. Comply or Die:biggrin:
FSL,
no cast iron guarantees, but you could try this:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Dear Sirs
I am in receipt of your email in which you seek to justify not returning to me immediately my deposit of £150, supposedly because of some unilateral arrangement you have made with someone in Australia who is nothing to do with me or my money.
Unless my money is refunded to me by noon tomorrow Tuesday December 5, 2006, I shall report your conduct to the enforcement section of the Financial Services Authority, since it seems to me that it needs to be investigated:
a.   whether you are illegally carrying on the regulated activity of accepting deposits without being authorised to do so under the Financial Services and Markets Act;
b. whether you are therefore in breach of the general prohibition in the Act and guilty of a criminal offence;
c. whether you therefore can avoid your obligation to repay me by referring to any contract – since contracts made by companies illegally carrying on deposit taking business without authorisation are made unenforceable by that Act.
In such circumstances,  the Act would entitle me both to return of all funds deposited with you, plus compensation for any loss sustained by me as a result of your delay in repaying me.
In the latter regard I have already explained to you my need to use that money to pay my rent.
Accordingly I look forward to the immediate return of my money .
Yours faithfully
<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
Then if no joy by noon , call the FSA on 0845 606 1234 and ask to speak to an enforcement officer, whom you can then email by name with the whole story:
http://www.fsa.gov.uk/Pages/Doing/Contact/index.shtml<br>  <br>May not work but you don’t try, you don’t get.
It should flush out whether their segregated client account  company (which does nothing but accept and repay deposits as far as I can see, but is not on the FSA register) is in fact operating legally.
best regards
wit
(Edited by wit at 4:43 pm on Dec. 4, 2006)
Hi FSL
There seems to be some confusion between transferring and withdrawing funds.
It seems you wanted to withdraw your funds but instead transferred them to your Australian wallet.
Now from the first email from BF I quote:-
We are unable to withdraw funds out of your Australian wallet until you have passed a KYC check. To do this we need you to comply with the policy outlined below. <br>
and from the second email:-
We are not obligated to withdraw these funds in your Australian wallet and under our agreement with Australia we must leave these funds within the wallet until you have passed our KYC check.
You notice in both instances that BF seem to be confused about what you want to do. Maybe you should try telling them that you do not want to withdraw from you Australian wallet but transfer the money back to your UK wallet.
If you can get that far then maybe you may be able to withdraw your money.
Can’t help thinking a these KYC checks should be in place when a person first opens an account, but if they were there would be a lot of people saying ‘I’m not bothering with all this s**t<br>. I’ll just go down the bookies.’ :biggrin:
I see Wit posted while I was composing my message, much more polished and professional.
(Edited by Dolus at 4:49 pm on Dec. 4, 2006)
I’ve just seen this now Wit and am in the process of sending it off. I’ll make it Wednesday at noon though, give them a bit of time to think about whether they want the hassle or not.
Regards
FSL
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