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Betfair self-exclusion

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Viewing 14 posts - 1 through 14 (of 14 total)
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  • #590
    Racing Daily
    Participant
    • Total Posts 1364

    It seems to me that the moment you choose to self exclude yourself from Betfair is the moment that they deem you to be of no use to them as a paying customer.<br>They treat you like a pawn and do not reply to your emails.  When they do, they want you to jump through hoops to get back your account.  Even after the six months exclusion, and more, have expired.  Customer services are of no use, and simply pass you onto someone else who ignores your emails.<br>I have asked for the CEO’s email address to get my account back, and if my account is not re-instated very soon, I will write to the Racing Post.<br>All Betfair care about are the Burger Boys and Warwick Hunts of this world.  The small time punter can go and **** himself.

    #34138
    Sailing Shoes
    Member
    • Total Posts 368

    Try a different exchange and write that letter to the Racing Post.

    #34139
    Racing Daily
    Participant
    • Total Posts 1364

    I have the Odds Extractor software, which requires BF.<br>I have no inclination to bet with BF, just to use my software.

    #34140
    PurwellPurwell
    Participant
    • Total Posts 654

    Eh? <br>If you are self excluded (or any other kind of  excluded) you are not a paying customer. Where is the problem?

    #34141
    Racing Daily
    Participant
    • Total Posts 1364

    I was excluded up to September.  I am no longer excluded, but I still cannot use my account.  My software is useless without a login ability.  If they allow third party software to use their API, then any third party software customer, punter or not, should have an ability to login to an account.

    #34142
    Wallace
    Participant
    • Total Posts 862

    Maybe I’m missing something.  What do you mean get your account back?  If you need to access Betfair open an new account and get paid £25 for doing it.<br>

    #34143
    Racing Daily
    Participant
    • Total Posts 1364

    Give that man a cuddly toy :)<br>I may well do that.  I’ll have to inform BetAngel of the new login, but if that is what is needed.<br>Thanks.

    #34144
    Wallace
    Participant
    • Total Posts 862

    There is no problem using Bet Angel with other accounts once they are permissioned for the API.<br>

    #34145
    Seagull
    Member
    • Total Posts 1708

    Ive had to contact betfair on just 3 occasions and I have been a member since it started. <br>I have found them to be quick with regard to answering e mails and sorting telephone calls out quickly.

    #34146
    Racing Daily
    Participant
    • Total Posts 1364

    I have found them to be evasive and condescending.<br>I have asked for all details of me to be deleted from their database, as is my right under the Data Protection Act.

    #34147
    Aragorn
    Member
    • Total Posts 2208

    RD, if you have agreed to their T&C’s you will probably (I havent looked so i’m guessing) have agreed for them to process your personal data. The DPA allows you to request all the info they hold about you and requires them to not keep data longer than purposes require and it should be accurate and up to date. However, if the relationship still exists and they have reasonable grounds they probably have the legal right to keep the data until purposes no longer require. At least thats my menial understanding. Wit probably knows!! He seems to know everything!

    #34148
    bluechariot
    Member
    • Total Posts 569

    What a stupid thread this is and yet horse races are banned from this section

    #34149
    Racing Daily
    Participant
    • Total Posts 1364

    Quote: from bluechariot on 10:05 pm on Dec. 22, 2006[br]What a stupid thread this is and yet horse races are banned from this section

    Was it just too difficult to add something constructive to the debate?<br>I’m simply fed up with being spoken down to by BF, and making a point of saying how badly BF treat some of their customers.  It is a valid statement by someone who is dissatisfied with their level of customer service.

    #34150
    TheMaster
    Member
    • Total Posts 31

    f you think betfair customer service is bad,

    <br>PLEASE  pray you never have to deal with BT, NTL, THE GAS, THE ELECTRIC, SKY( in no particular order)

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