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really could do with some advice,i backed binocular ante post with betfred and when henderson said he was finishing him for the season i binned my slips,i also backed him with corals,so yeaterday went to claim my winnings at corals no problems they paid out then at betfreds they wont pay up because i not the slips and they say they cant trace the bets because since i last abcked it in october they have installed a new system and are unable to trace the winning slips,any one got any ideas how i can claim my winnings?
Best hope is if you can give them as many details as possible … stake, price, date of bet, time of day you placed the bet etc ., despite what they say in the shop they will hold records which could potentially be matched but you are relying to some extent on their generosity.
Suggest you write to head office in Warrington if you get no joy in the shop
What’s the potential loss ?
Good advice from BH Lad – however should this not work request a personal meeting with the Area Manager and politely explain in person the circumstances.
If the Area Manager is unable/unwilling to settle the bets, immediately stick his head through the nearest FOTB and repeat as necessary with the remaining FOTB’s in the shop until the robbing ******* pays up.
They legally need to keep hold of all slips for I think a year under the Gambling Act. Ask for a "lost ticket" form and fill that out – if you can remember when you placed it, the date, price etc. it would help but they should be able to search the bet providing Betfred still use the EPOS system in their shops.
The idea that they can’t pay up because they’ve lost the records before the race had even taken place is fairly typical of the sort of stunt that Baldfat is notorious for.
The amount at stake here is irrelevant, it’s the principle.
If you don’t get any satisfaction from the Area Manager, take them to the small claims court and make sure the local paper is fully briefed on the case!
Safe rule of thumb that the greater the publicity budget and the broader the range of special offers, the less likely it that the firm in question will deal honourably with it’s customers.
AP
Is this the same Betfred that has posters on the wall of every shop proclaiming: ‘Pet Goat eats winning Goals Galore Coupon- Fred Pays Out’ ?
Hmmmm, ironic.
thanks all of you for your help am going to try arrange a personal meeting with the area manager and see where that gets me,they told me in the shop that they only keep the slips for 3 months so thats why they cant trace my slips.but i argued
nsuccesfully the point that they should keep the slips for 3 months after the race and not bin them before the race has even been run.because now nobody has a copy,will never bet with betfred again.The idea that they can’t pay up because they’ve lost the records before the race had even taken place is fairly typical of the sort of stunt that Baldfat is notorious for.
Google KNOW
I was under the impression that having fed the bet through a computerised till then there will certainly be a permanent record/photographic evidence on a hard drive somewhere or other, which must be retrievable. For Customs and Revenue purposes there must be a record of all financial transactions kept until at least the accounts for that fiscal year are audited, I would have thought.
I recall some years ago, also in a BetFred shop up North, placing so many bets and winning quite often one afternoon that I must have thrown one winning (£60) slip away, thinking it was a loser.
The following day, I was at the counter and handed in a winning slip (also £60) on that day’s racing and the cashier, familiar with my writing, was about to attach it to a lone shop copy, sitting in front of her, when she paused and put it to one side and then picked up the correct copy from another pile of slips. I was paid out. She moved the first slip she had touched to one side, almost out of my view.
However, as I walked away from the counter, I was convinced that the first slip she picked up looked remarkably like my writing and had a figure of £60 written in red on it by the shop and so I back-tracked on the previous day’s bets and realised that I had had a winning £60 bet though couldn’t recall collecting on it. Meanwhile, and possibly significantly, the assistant had quickly left the shop to go on her lunch break, so I took the opportunity to explain the scenario to the manager but he acted dumb and said he couldn’t find the slip I was referring to. When the assistant returned I asked her if I had any unclaimed winnings from the previous day amounting to £60 and she said not, but had that air of guilt about her. I reckon when she saw me come into the shop earlier she had yesterday’s winning slip ready to pay me out but that when I didn’t take my ‘lost’ copy to the counter she maybe thought I’d forgotten about those winnings and so she decided to pocket the cash herself.
I took it up with their Head Office and they had their Area Manager look into it but I reckon that he turned a blind eye to it, either not wanting to lose face or disciplining a dishonest worker because from what I subsequently heard, he eventually got the sack for fiddling. Years later, I saw him in a bookies, betting frantically and sadly, looking in an impoverished state.From that day onwards I never went in a BetFred shop again.
Mentioning the Independent Betting Adjudication Service (IBAS) to the area manager may help persuade him you’re not going to blithely accept Big Brother Bald’s weasel words and walk away
On receiving your money I would make it clear – politely mind – that you will never consider conducting business with such a shower-of-shyte again
Given Henderson’s ill-advised words it’s likely there’s a substantial number who find themselves in positions like yours, so Moderators of TRF it may be a good idea to flag this thread as a ‘sticky’ for a while for the benefit of the legions with binned APV’s
Nice one Glenn
Forget BIAS. I hear Baldie is far and away their best customer. The Racing Post, the Gambling Commission, the Revenue or the Courts are far more effective outfits to take this up with.
Ken – the staff’s actions are undersatandable when you consider that in certain firms it is(or at least was, probably still is) a disciplinary offense to reveal to a customer that they have an uncollected sleeper.
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There have been a number of occasions when I’ve been forced to settle for Betfred when out and about, and on the few occasions I’ve actually managed to find a winner not once have they paid me at the price that was taken. When confronted, their representatives simply said ‘we don’t settle it, sir, and the system doesn’t let us check when prices changed’.
It’s all nonsense of course and they tend to relent when you make a big enough fuss in the middle of the shop (big words seem to confuse them).
That said, Totesport are also showing themselves to be forgiving of truly incompetent staff. I recently went to collect a returned stake on a non-runner but was told that I couldn’t have my money back because the slip was ‘written ambiguously’. It was only £35 and, despite the 1.5" black line that just happened to run from ‘£35 Win’ to the horse’s name, I eventually gave up arguing. I then went in to the shop at which the bet was placed a couple of days later and was given something of a dressing-down by the manager. She accused me of ripping her off (in full view and earshot of half a dozen other people), said that ‘people like me make her sick’ and inferred a physical threat were I to ‘try that again’. Needless to say I complained immediately to Totesport customer services and, after three weeks of them doing a whole lot of nothing, ended up having my online account closed and being banned from Totesport shops for life.
Bookies, you gotta love ’em.
I’ve never been paid in full first time with them in a shop either and have stopped using them, as despite eventually getting what I’m owed it isn’t worth the aggro.
Cheltenham week brings back memories of one of their ducking and diving attempts. They were offering quadruple odds a single winner in a lucky 15 in one of their newly opened shops. I went to collect and they said they were settling at treble odds as they had a nationally advertised offer of treble odds for the Cheltenham Festival which superceded the quadruple odds shop specific offer. I think only one of my selections, and a losing one at that, had even run at Cheltenham
Forget BIAS. I hear Baldie is far and away their best customer. The Racing Post, the Gambling Commission, the Revenue or the Courts are far more effective outfits to take this up with.
Balls of plasticine rather than steel maybe, but mention of IBAS would at least make it clear to the baldfront that he is dealing with a clued-up punter. Can’t argue with the alternatives you mention, but would such a clear-cut and black-and-white case really drag on long enough to require them?
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