[leitrimboy]

Hi,

I don’t think we’ll get anywhere e-mailing them. They have never been very forthcoming with information. They did help me out once when I needed it, so they can be ok, but there is something not quite right with all of this.

I don’t buy the internal differences part. It is true that they used to regularly update the service and added new pieces to it quite frequently. I noticed that the column where they used to give information about headgear etc, wasn’t being used, and I had noticed that there weren’t the updates that there used to be, but I wasn’t too concerned about that. I know one member of longstanding was, though, and he left a few months ago.

They did concede that the way they terminated the service was unprofessional. Small comfort to the members who have been left out of pocket. We know it’s unprofessional! We’ve been screwed by their unprofessional attitude.

To do this to their members and then state that they want their members input into a new service is the height of cheek as far as I’m concerned. I asked them about that, but again, I received no reply.

I would like my money back from them but I’m quite sure that they will have that covered. Interestingly, their website is still taking orders as far as I can tell. There is no message saying that the service has been terminated, at least there wasn’t when I looked about 30 mins ago.

This is a bad way to treat members and a real shame as well because the product was really good and the best for getting the most from horse racing. It’s a pity that the people who run it aren’t a patch on the product.

[leitrimboy]

Hi,

I have been a member of Racexpert for over three years and I am disappointed at the news received today. I was told yesterday that they had data problems, which turns out not to be true. Very poor on their part.

I e-mailed them this morning and got next to nothing in the way of a reply. They switched the forum off to avoid wild speculation and misinformation. In other words, they don’t want their members getting the chance to have their say. So they clamp them.

This is a blow because I am one of those members who has been quietly going about my business, making money by using Racexpert. I did post on the forum but no one was interested in my findings so I removed them and just got on with it myself.

I am angry about this because I had just renewed my membership and am getting nothing for it except the promise of a faster, better service in the future. At the moment, I am taking that with a pinch of salt.

I’m hoping that, like myself, other Racexpert members will find their way onto this forum and we can do something about this situation. It’s completely unacceptable.

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