September 18, 2006 at 11:40 #3018horsestatsMember
- Total Posts 52
I apologise if this subject has already been highlighted which i’m guessing it has, however i am rather miffed at discovering my latest Ãƒâ€šÃ‚Â£20 monthly sub has come out of my account rather than the new Ãƒâ€šÃ‚Â£15 which is constantly being advertised since the merger with Setanta Sports.
I have rung RUK and customer services tell me that only new subscribers get it at Ãƒâ€šÃ‚Â£15
I said: "So loyal customers who have had the channel for 18 months for example are penalised ?" and she said Yes ! Ãƒâ€šÃ‚Â Its absolutley ridiculous – a fivers a fiver but x 12 months it does add up and the principle of the matter is all wrong.
Does anybody else have any views or similar problems.
Incidentally i am on SKY with my sub not NTL or TW.September 18, 2006 at 12:01 #77315SwallowCottageMember
- Total Posts 1008
I think that this is a terrible way for RUK to treat it’s existing customers and I’m very surprised by it. I have Sky and I’m thinking about subscribing to RUK but I’m not sure yet. As a matter of interest what happens if you cancel it for a couple of weeks and then join again? I assume that RUK would still charge Ãƒâ€šÃ‚Â£20 as you have been with them before.September 18, 2006 at 12:03 #77316horsestatsMember
- Total Posts 52
im sure you can’t cancel it – when you subscribe u subscribe for 12 months.September 18, 2006 at 14:26 #77317
I have written 2 stinking letters to both Setanta and RUK about this matter. Ãƒâ€šÃ‚Â When I get a reply I’ll let you know. Ãƒâ€šÃ‚Â I subscribe to both i.e. Ãƒâ€šÃ‚Â£35 a month and still in a 12 month contract. Ãƒâ€šÃ‚Â I wouldn’t mind but Setanta told me on the phone a few weeks ago that adjustments would be made so everyone, old customers as well as new, would be on Ãƒâ€šÃ‚Â£15. Ãƒâ€šÃ‚Â I am now reading this does not seem to be the case and I’ve asked for an explanation. Ãƒâ€šÃ‚Â
I know I’ll not get anywhere, but they needn’t think they’ve got me by the short and curlies :ohno: as I shall happily cancel next year and go a year without the whole ruddy lot just to get some money back.
Mrs f*****g angry:angry:
oh, Ãƒâ€šÃ‚Â be lucky :blowkiss:September 18, 2006 at 15:07 #77318Pat123Participant
- Total Posts 3121
I also pay for both Setanta and RUK at Ãƒâ€šÃ‚Â£34 per month. I rang Customer Services about a month ago when the merger was first announced and the rep said that I will be paying Ãƒâ€šÃ‚Â£15 per month but to be patient and wait for the adjustments to be made. Needless to say I am still waiting. After reading the above posts another phone call tomorrow morning is in order. I shall report back with the results tomorrow.September 18, 2006 at 16:39 #77319
will wait to hear from you. Do let us know – cheers xxSeptember 18, 2006 at 19:08 #77320apracingParticipant
- Total Posts 3104
<br>Rather than write to RUK and/or Setanta, contact your local trading standards office – if you pay as much council tax as I do, you might as well try to get something for it.
If that doesn’t work, move on to one of the TV consumer programs like Watchdog.
And there must be a government quango – OF something or other that controls satellite TV.
APSeptember 18, 2006 at 19:47 #77321DroneParticipant
- Total Posts 5123
I heard/read somewhere that existing monthly subscribers to RUK on Sky will have their direct debit amended to Ãƒâ€šÃ‚Â£15 from the October renewal. Won’t hold my breath
Mind you Hurling from the Auld Sod is a welcome addition to the wasted hours in couch potato mode.September 18, 2006 at 20:25 #77322
thanks for the advice Alan, if Drone above is right then we may avoid all that hopefully, Ãƒâ€šÃ‚Â but you know what Alan, my husband is a Rangers fan – You think you got problems? Ãƒâ€šÃ‚Â :shrug: Ãƒâ€šÃ‚Â :)September 19, 2006 at 11:37 #77323Racing DailyParticipant
- Total Posts 1364
This is the response I got from Setanta, regarding the overcharging …
"Dear Sir<br> <br>Thank you for your email <br> <br>I can confirm that you will need to put your request for a refund into writing and send it to the following address;<br> <br>Setanta sports <br>PO BOX 800<br>Kirkcaldy<br>Fife<br>KY2 6WD<br> <br>Yours sincerely"
Now, if they are prepared to give a refund then they acknowledge (surely?) that the price will be adjusted for existing Sky customers.<br>I would suggest that anyone who has been overcharged write to this address to claim your refund.September 19, 2006 at 12:52 #77324Pat123Participant
- Total Posts 3121
I rang both Setanta and RUK Customer Services and they gave me similar stories.
Setanta said they are waiting for the go ahead from Head Office before changing payments down to Ãƒâ€šÃ‚Â£15 p/m and no refund will be offered for any overpayment.
RUK are waiting for their "billing structure to be amended" before changing payments to Ãƒâ€šÃ‚Â£15 p/m. Again no overpayment will be refunded.
Initially the only channel I subscribed to was NASN and I was paying Ãƒâ€šÃ‚Â£9 p/m. When NASN became part of the Setanta package my payment increased to Ãƒâ€šÃ‚Â£14 p/m and my Direct Debit was amended immediately. It’s amazing why they can’t act that fast when payments are due to go down.September 19, 2006 at 18:21 #77325
thanks for the info. Ãƒâ€šÃ‚Â
I’ve put a cd in the post to RUK just to remind them :-
"I’m Still Waiting….I’m just a fool for you…" :) <br>September 20, 2006 at 00:07 #77326lucky jackMember
- Total Posts 13
i joined up to the setanta/racing uk package Ãƒâ€šÃ‚Â£15 monthly but still waiting for the racing uk club pack<br>have made 5 calls each time was told it would be put in post<br>setanta customer service is the pitsSeptember 20, 2006 at 01:56 #77327Racing DailyParticipant
- Total Posts 1364
Quote: from lucky jack on 1:07 am on Sep. 20, 2006[br]i joined up to the setanta/racing uk package Ãƒâ€šÃ‚Â£15 monthly Ãƒâ€šÃ‚Â but Ãƒâ€šÃ‚Â still waiting for the racing uk club pack<br>have made 5 calls Ãƒâ€šÃ‚Â each time was told it would be put in post<br>setanta customer service is the pits
Deja vuSeptember 22, 2006 at 19:29 #77328wizard o oddsMember
- Total Posts 28
Why do we always have to pay for something we enjoy:( seems to me just another tax for enjoyment
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