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Publicity crazy bookie Fred Done has again got himself in the headlines with his offer of a £50k Merc to footballer Omer Gollan who scored the winning goal against Russia last Sturday.
However he should take quick steps to avoid ripping off customers in his high street shops.
I went to my local Saturday lunchtime to watch the Albion v Leyton Orient game on Sky and there is a Betfred shop a few doors away. I could have watched in indoors but there is a good buzz in that pub when the Albion are on t.v.
I was thinking of backing Chasing Cars which was Jessica Harringtons runner in the bumper in Ireland but left it off betfair as there was no value in the morning market which was 2.3 for little money (before commision)
There was clearly 7/4 on the screen in Freds shop when I enquired and I had asked for a £200 to win me £350 the manager phoned the office and they said I could only have £100 and the rest would be at s.p so I just took the £100 @ 7/4.
I wrote 7/4 on my slip and they accepted that.
After the horse had won I went to collect my winnings and was paid out at 11/10. The reason I was told I was given S.P. was by the manager was meant to sign the slip confirming the price and as he had not done so the bet was at s.p.
I would not have minded if the horse had won @ 5/2 and I had only been paid at 7/4 as it would have been down to me but how what is the sense of asking for any price and then not been given that once it was on my ticket?
(In the end the way it panned out I could have had the £200 at s.p.)I e-mailed the company and the reply yesterday was the manager was meant to tap in the price and sign the slip and as he did not the bet would always go down at s.p. and there was nothing they could do.
I will be phoning them later today.
In the summer I backed a Barry Hills horse in the same shop and when I went for my money I was told I was not on as the race had begun but I did ask if I was on or not and was told I was.
If this horse had lost I would have been none the wiser that it I was not on however in this instance as the bet was under 2 secs late they paid me out after they phoned the head office.
On Sunday they refused to pay another customer for a football bet on the Scotland game as they said the bet was 20 secs after the off but Hills for example allow 3 mins into a game on televised matches unless a goal had been scored and then it goes ‘in running’.
Again if the bet had lost he would have not known he was not on.I know the answer is to avoid the shop but it is 2 shops away from one of my locals and as the pub has atr on it always gets business from that pub.
Ken, it’s a bloody disgrace.
It is time for off-course bookmakers to be removed from the equation.
Colin
It’s always been the way that the staff writes the price on the slip and not the customer – it stops the bookie being ripped off by a punter.
Hopefully they’ll rectify the misunderstanding and pay you out the £100 at 7/4 and you’ll know for next time
But, Martin, would you agree that they are quick enough to call palpable error when it suits them?
The manager should have admitted that he was in the wrong and the company should back him up in his decision when he decides to pay the punter out.
Colin
I’m not certain the manager was in the wrong – it’s down to the staff to write the price on.
You walk up to the counter go "I’ll take the price on that" the manager writes "7/4" on the slip and whacks it through EPOS and then you go back later and get the money. If you write it on yourself you’re left open to this sort of thing happening and as an experienced punter should know.
Both the bet placer and the cashier are in the wrong on this one imo. If you want the price ask for it, rather than write it on yourself, as Irish Stamp says, any experienced punter knows that. Equally the cashier would have had to look at the slip to process it, and having seen the price should have then checked it and initialled it if correct, or pointed out the new price to the punter and asked them if they’d still like to take it or not.
Just curious………Was that an early price or a board price?
Is their like a set standard (stake/exposure) for either EP or BP?
Must admit to rarely bothering with Bookmakers when it comes to UK racing , its simply not worth the effort if your an higher staking punter,however,i can see the carrot for smaller punters as Early prices are often better than you will get at Betfair !!
I certainly wish i could buy a Racing post without Freds mug in it, mind you, theirs a sense of amusement looking at his picture pushing a 111.5% book a Euro 2008 football game……….That`s a bloody disgrace in this day and age!!
Saying that Skybets 8/15 , 15/8, 7/1 (112.5%) and 9/2 on England winning 2-0 is an insult to anyones intelligence!!
Seagull,
Follow this through. Do not accept the 11/10 s.p. as its a disgrace. You wanted the 7/4 to full stake but they would not accomadate that, you were restricted to £100 which you wanted at 7/4, the price at the time was 7/4 at the time and the price was on the slip. This price was not an imaginary figure plucked from the sky, it was the price available at the time, abliet to pennies and twopences!
Go to IBAS, go to the R Post, just let them know that you are going to make a song and dance about it as common sense should prevail from there end.
I phoned them and gave them my home number and they said they are going to look into it.
The lady on the phone said it really should not have mattered who wrote the price on the slip but she said her area manager would make the final decision.
With regards to my mates football bet she said on normal games the machine would cut off at the start time but televised games have a 4 minute limit unless a goal was scored. So they got that one wrong.I note from yesterday Racing Post Fred had taken a half page to highlight the fact he offers [u]GUARANTEED BEST ODDS EVERY UK HORSE RACE EARLY AND BOARD PRICES UNTIL 31 Dec[/u][/size:mpwllaow]
However in the small print there are terms and conditions and they include the rule that it does not apply to any of the high street shops and is just for call centre, on line punters and mobile only.
Bit of a slap in the face for the shop punters who overall have put Fred Done and his company where he is today!
This programme might interest you Seagull
First Cut: In Search of Mr Average, will be shown on Channel 4 on Nov 23 at 7.30pm
Apparently Mr Average:
– is 5’9.5″ tall
– has had six sexual partners
– has a 37″ waist
– lives in a 200k house
– has taken two cases to IBAS: one where Afraid Done didn’t honour the price marked on the slip and the other either another type of Afraid Done shortchange or a No Morals betting irregularity.They have failed to phone me as they promised which was not unexpected but the shop in question is very near the Engineer pub (see racing pub thread) and we give Fred a good caning today and also last Sunday.
He loved it!I hope baldy Fred Done does not forget to hand that new Merc over still to that footballer.
You can go to the big man in the sky if you like no one will back you up.
Sorry but the only person in the wrong was yourself. No ifs or buts about it you were 100% wrong. Someone was trying to tell you that already.
You can write anything you like pricewise on a betting slip and it means nothing unless signed by the manager/ess
The bookie also needs to protect himself and that is why the rule is there. It is not a case of them trying to rip you off and they probaly believe everything you said but rules are rules and they will stick to them.
BTW your not alone here I have made the same mistake myself. I have even went up before the off and had the manager sign it and run it through the camera again. Which he does to protect his own ass.
Reverse the situation where you write 5/1 and they don’t sign it. Horse drifts to 8/1 and they will pay you out at that price. That’s the rules and you can’t have your cake and eat it too.
BTW Congrats on giving him a caning I’m sure he’ll survive.
I have a lot of sympathy for Ken here, and here’s why.
He writes his bet out and writes on the price available at the time. He then passes it to the clerk who puts it through the system. Now I don’t know what system Fred Done has installed in his shops, but I’m quite confident it would have been an electric one that prints a receipt with the date and time on (to the exact second) that the bet was struck.
Betting shops also have a system where they can check the exact time (to the exact second) when a price change was made.
Ken takes his winning ticket back and expects to get the price he wrote on the slip, but he is told that because the slip wasn’t signed then he has to have the bet settled at SP – WHY? The manager of the shop should intervene and see that the price shown on the slip was present and correct at the time it was struck and pay out at the odds Ken wanted.
I often bet in my local bookies (Corals) and I never write my own price on. I ask for the price and the clerk writes it on the slip – but the slip is never ever signed or initialled by the clerk – so why is Fred Done’s policy that the slip must be signed?
It’s a load of bull as they can check that the odds on the slip were either correct or incorrect very easily. If the slips says 7/4 and the odds were 7/4 at the time the bet was struck then who gives a flying hoot whether or not there is a scribble mark (pretending to be a signature) on the slip.
Of course, if Fred Done comes back and says that he doesn’t have a system to back track and check that the price was right at the time the bet was struck then fair enough, this is why a signature is required.
But I would be amazed if his betting shop doesn’t have a system that records the exact time a price changed.
Take this to court Ken – can I dust down my best clothes and represent you?
Mike
SIS will give you an exact time of all price changes for the race
0207 696 8692 is the number for their information centre
Fist Of Fury
Since this original incident I have had cash bets in various shops here in Brighton and enquired to the exact procedure and it seems that there is no standard way to obtain a certain price.Ladbrokes in one shop said they had to write a price and put a signature to that themselves, however in another Larries in Hove the guy said I could just write a price and he would check it and no need to sign that he agrees the price aksed was correct.
In Hills I was told they normally write the price down and who ever takes the bet should put his initial against it. Coral and Betterbet both said it made no difference who wrote the price as long as I pointed it out to them as they have to check any price requested.
It seems that although I asked for a price with Betfred which was on the screen by the time the bet was struck that price had gone so it went to S.P. thats what the shop in question say.There is actually nothing about this in Baldy Freds rules, but they did get the football bet wrong according to the big set of rules and from the call centre.
If I bump into Big Mac at the races at any time I will bend his ear about this.
Dermoc
Thanks for that number I will give them a call later today.
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